| Raving Fans: A Revolutionary Approach To Customer Service |
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 Raving Fans: A Revolutionary Approach To Customer ServiceThis item ships for FREE with Super Saver Shipping. Binding: HardcoverDewey Decimal Number: 658.812 EAN: 9780688123161 Edition: 1 ISBN: 0688123163 Label: William Morrow Manufacturer: William Morrow Number Of Items: 1 Number Of Pages: 160 Publication Date: May 19, 1993 Publisher: William Morrow Release Date: May 19, 1993 Studio: William Morrow Related Items:
Browse for similar items by category: Click to Display Editorial Review: Product Description: "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans. Average Rating:  Rating:  - Raving ServerRaving Fans is what the world needs today. Everyone should read this book. I enjoyed following Charlie and the Area Manager through the different scenarios. You will find yourself wanting to read this book multiple times. Rating: - I am a RAVING FAN of this book!My school asked us to read this book for professional development. I have noticed that my school does not give raving fan service, but I have also noticed most of the businesses I shop at have not read this book either. I have learned to figure out what I do not like about the stores I shop at, make notes and see how I can improve my customer service for my parents, students and fellow teachers. Just people in general. For example, Best Buy refuses to pick up the phone when you call their stores ... Read More Rating: - "raving fan"Good quality, really almost new. Highly satisfied, only wish it had arrived a little quicker. Ordered another used book at the same time from another Amazon source and it arrived 3-4 days sooner. Rating: - This is one of the best management books ever written, made even better by the simplicity of the presentation. By definition, a "raving fan" is a customer that is so happy with your company that they praise your actions to anyone who might possibly listen. They are the best form of advertisement and the hardest to acquire. Changing your customer service strategy so that you have raving fans rather than customers is the point of this book and the story is told in parable form. The two main characters are Area Manager and Charlie, his male fairy "godmother." Using the magic that all fairy godmothers ... Read More Rating: - In lieu of BookI bought this in lieu of buying th book and am glad I did. We slipped it in and played it while on a day trip on the road. We are Amazon booksellers and found the information very helpful in our applying it to our bookselling business. The narration is story form which helps keep it interesting as well. |
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