6. A people centric holistic

 A people centric holistic A people centric holistic approach is needed in order to meet the major challenges facing the society in an effective way: Worldwide demographic growth is creating the urgent need to implement the concepts of...

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7. Small Retailers

Small Retailers The good news for small retailers is this: the big companies will actually do very few, if any, of these things. The strength of will is not there. Lower and mid-level managers will avoid risk-taking. At higher levels, with...

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8. Operationalizing

 Operationalizing 1. Institute training programs, both managerial and low-level staff. 2. Compensation - alter managerial compensation to include measures of transaction volume, market share, customer satisfaction, and staff training. 3....

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9. A Caveat

 A Caveat A Caveat: The strategy hinges on several assumptions. First, there is a direct relationship of customer-satisfaction to revenue. Second, at this point the slope of the marginal revenue curve is greater than the slope of the marginal...

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10. Invest in your staff.

Invest in your staff. Hire, schedule, train, and communicate. First - Hire staff to ensure adequate coverage of the sales floor. In most cases, you will now have a larger pool of candidates to choose from, and they will be more qualified than...

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